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In the last decades, the microfinance sector has globally grown. Microfinance institutions (MFIs) were created to fight and reduce poverty; however, many MFIs seem to no longer achieve their social missions because they act as conventional financial institutions. This slows down the financial support that most low‑income families need in order to improve their quality of life.
This paper presents a methodological proposal to measures social performance in MFIs. Thus, MFIs and other institutions with a social mission may benefit from an efficient tool used for a transparent and actual control of their social performance.
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